SCHOOL FOR THOUGHT

The Customer is Always Right

This look at public transit in Toronto appeared in the business section (no less) of the Toronto Star.  It is full of free advice for the TTC in how to improve customer service in the monopoly it enjoys.  For those of you outside of Toronto, the Toronto Transit Commission has seen sleeping ticket-takers and overall eroding quality and service.  An advisory panel has just released report that says the TTC will go off the rails unless it "creates a culture of customer service."  The article writer asks, "But what exactly is a customer service culture? And how can a monopoly with a captive market turn itself into an empathetic organization that delights its customers?"

SQE has been asking the same of public education for decades.  The answer is to challenge the monopoly.  SQE has many solutions for school choice that readers can find out about here, here, and here.